Terms and Conditions for GraceLab Solutions
Effective Date: 14th August, 2024
Welcome to GraceLab Solutions. By accessing or using our website (the "Site") and services (the "Services"), you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree, please do not use our Site or Services.
1. Refund Policy
DNA Kits: All orders for DNA Kits are final; there are absolutely no refunds.
Services: Services are non-refundable. You may reschedule your service or incur a cancellation fee.
Cancellation within 3 hours: A cancellation fee of 50% of the service cost will apply.
Cancellation prior to 3 hours: A cancellation fee of $100 will apply.
Mobile Fees: Mobile fees are non-refundable.
2. Agreement to Arbitrate
By using the Site and Services, you agree to resolve all covered disputes through confidential and binding arbitration. Covered disputes include any claims between you and GraceLab Solutions under various laws, statutes, contracts, torts, or common law. Arbitration will be conducted under JAMS Streamlined or Comprehensive Arbitration Rules and Procedures. The parties waive the right to class actions and agree to share arbitration costs. The arbitrator's decision shall be final and binding.
3. Third-Party Links
The Site may contain links to third-party websites that are not controlled by GraceLab Solutions. We do not endorse these sites or their content, nor are we responsible for any losses or damages incurred from your use of them.
4. General Disclaimer; Limitation of Liability
(a) The Service is provided "as is" and "as available." We do not guarantee uninterrupted access or error-free operation of the Site.
(b) GraceLab Solutions does not guarantee that test results will be accepted by specific entities; seek independent legal advice if using results in legal proceedings.
(c) To the fullest extent permitted by law, neither GraceLab Solutions nor its affiliates shall be liable for any direct, indirect, special, punitive, exemplary, or consequential damages arising from your use of the Service or Site.
(d) Your sole remedy for dissatisfaction is to cease using the Site and Services. If limitations on liability are unenforceable, our maximum liability is $150.
(e) Claims related to the Site or Service must be filed within one year of the event giving rise to such claim.
(f) These exclusions do not affect consumer rights under local law or liability for death/personal injury caused by negligence.
5. Terms of Sale
(a) These Terms govern all content available on the Site and exclude any other terms unless confirmed in writing by a director at GraceLab Solutions.
(b) By ordering a Service through the Site, you offer to purchase it under these Terms.
(c) All sales are subject to these Terms; changes must be confirmed in writing by a director to be binding.
(d) You are responsible for assessing whether the offered Service meets your needs.
(e) Features/specifications of Services may change without notice.
(f) These Terms do not affect your statutory rights as a consumer.
6. License
GraceLab Solutions grants you a limited license to access and use the Site for personal purposes only. Reproduction, copying, framing, or exploitation of any part of the Site for commercial purposes without written consent is prohibited.
7. Prices, Payment, and Delivery
(a) Charges for Services are outlined in current price lists on the Site or quoted in writing by GraceLab Solutions. We are not liable for pricing errors on the Site.
(b) We reserve the right to adjust prices due to increased labor/material costs; you will be notified of price changes with an option to proceed or cancel within seven days.
(c) Full payment is required before order acceptance; confirmation will include your case reference number upon payment receipt.
(d) You are responsible for transaction taxes applicable to your purchases.
(e) You confirm that all information provided is accurate and that you have sufficient funds/credit for payment verification purposes.
(f) Payment processing is handled via a third-party processor; alternative payment methods may be charged if primary cards decline.
8. Modifications
For further inquiries regarding these Terms or our services, please contact us at info@gracelabsolutions.com. As always we appreciate your business, thank you for choosing GraceLab Solutions!